Refund & Return Policy
Last updated: March 31, 2024.
We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.
If you’re looking to return or exchange your order, our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate wear or sanitary goods.
You can return your product for store credit, a different product, or a refund to the original payment method.
Please note: All returned items must be in new and unused condition, with the original tags and labels attached.
Return Process
To return an item, email us at info@cynamour.com with your Order Number and return reason and our support team will be happy to assist you with the next steps.
You will be liable for any return shipping charges.
Refunds
After receiving your item/s and inspecting the condition, if you are approved then we will process your refund or exchange. Please allow at least 14 days from the receipt of your item/s for your return to be processed.
Questions
For questions relating to our returns policy, please contact us at info@cynamour.com